Terms & Conditions
Five Star “Premier” Cover - What Is Included
This covers Parts and Labour for your central heating system if the following parts of your system breakdown. Includes an Annual Service and Safety Check
- Time clock or programmer
- Circulating pump and valves
- Radiator and valves
- Hot water tank
- Unvented hot water tanks
- Feed and expansion tank
- Duct work and warm air vents “Warm air systems”
- Pipes and fittings
- Motorised valves
- Primary flue and draught diverter
- Integral circulator water heater providing hot water. “Warm air systems”
- *£50 Cashback every year if only your annual service and safety check is required.
Five Star “Standard” Cover
This provides labour only cover including an Annual Service and Safety Check.
Fire Cover
Only available when an engineer visits and accepts on to cover.
Approx. cost from £2.99/month.
Labour cover only including safety check and annual service.
Main Exclusions
Faults identified in your domestic central heating system during the first safety inspection and/or service visit. If the works are not carried out, we reserve the right to cancel your policy and refund your premium minus £40 in that year only.
You can cancel your contract at any time. If an annual visit has been done, a minimum of £40 or 4 direct debit payments will be charged.
This policy is for homeowners only. Council tenants need not apply. Tenants can apply through their landlord.
If spare parts are no longer available for the appliance on cover, the cost of replacing the boiler is not covered by your policy.
Nationwide Gas Care reserve the right to change product specification, product range or pricing at any time without prior notice. However, you would in this event be informed quickly.
Direct Debit Guarantee
- This guarantee is offered by all Banks and Building Societies that participate in the Direct Debit Scheme. The efficiency and security of the scheme is monitored by your own Bank or Building Society.
- If the amount to be paid or the payment dates change, you will be informed in writing at least 10 days in advance.
- If an error is made by Nationwide Gas Care or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch for the amount paid.
- You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy to us.
What Is Excluded
We do not provide cover for the following items:
- The cost of any work done on your central heating system without our consent, or the cost or any repairs caused by someone not employed by ourselves.
- Any work required as a result of the system being incorrectly installed, clearing any blockages or drainage caused by foreign objects.
- The removal or contact with asbestos associated with the appliance or system.
- Any loss you suffer because of a breakdown or any water or gas leaks. Also cost of putting right faults caused by incorrect use of the appliance or by water leaks.
- Appliances fitted in any location or situation or building they were not designed for.
- The cost of decorating parts, casings, paint work, batteries, bulbs, enamel, wood and any damage which does not prevent the functioning of the appliance.
- Thawing or repairing frozen pipes.
- Damage caused by freezing weather conditions, lighting, fire, explosion, storm, flood or changes or failure of electricity, gas and water supplies.
- Any fault or problem caused by the original design of your central heating system, installation and commissioning.
- Steel pipes, steel tanks, steel cylinders. Shower pumps and showers with their associated controls. Immersion heaters.
- Any parts of the central heating system, including ducts, flues, pipes and wiring that are unsafe or too difficult to reach or impracticable to maintain due to location.
- The removal or cost of removal of sludge. Pressure loss. Removal of hard water scale or adding corrosion inhibitor to the central heating system including the cost of resulting damage. Poor circulation, noisy boiler, sludged up pipes and cold spots on radiators are all signs sludge is present.
- Any work required where faults occurred due to Non-Barrier pipework.
- Any repair deemed uneconomical. Normally a spare part costing over £400 retail on a boiler over 10 years old.
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